Thank you for visiting {{Your Company Name}} (“Company”, “we”, “our”, “us”).
We are committed to protecting your personal information and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website {{yourwebsite.com}}, purchase packaging machines, spare parts, or use any of our online services.

Please read this policy carefully. If you do not agree with the terms, please do not use our website.

1. About Us

{{Your Company Name}} is engaged in the sales, distribution, service and support of packaging machinery, industrial equipment, and related spare parts.
This website operates as an e-commerce platform to help customers purchase machines, components, and accessories online.

2. Information We Collect

We collect information to efficiently process your orders, provide customer support, and improve your experience.

A. Personal Information

When you register, place an order, or contact us, we may collect:

Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Business/Company Details
GST Number (if applicable)
Payment details (processed securely via third-party gateways)

B. Non-Personal / Technical Information

This includes information collected automatically, such as:

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Time Spent on Website
Referring URLs
Cookies and Tracking Data

C. Payment Information

We do not store your full payment details.
All payments are processed through secure third-party payment gateways (e.g., Razorpay / PayU / Stripe / PayPal).

3. How We Use Your Information

We use your information to:

A. Process Orders

Confirm orders
Process payments
Provide order updates
Arrange shipping & delivery
Provide invoices & GST documents

B. Improve our Website

Analyze performance
Improve product listings
Enhance user experience
Monitor site security

C. Marketing & Communication

Send promotional emails (optional)
Notify about new products, discounts, updates
Share service reminders or support notices

D. Customer Support

Resolve queries
Provide machine/parts guidance
Assist with warranty or complaints

4. Cookies & Tracking Technologies

We use cookies to improve your browsing experience, including:

Essential Cookies (site functionality)
Analytical Cookies (Google Analytics)
Marketing Cookies (ads, retargeting)

You can control cookie settings through your browser.

5. Sharing of Information

We do not sell your personal information.
However, we may share information with:

A. Service Providers

Payment gateways
Shipping/courier partners
Website hosting providers
Analytics partners (Google, Meta, etc.)

B. Legal Requirements

We may disclose information if required to:

Comply with government or legal orders
Protect our rights, property, or safety

6. Data Security

We use industry-standard measures to secure your data:

SSL/HTTPS encryption
Secure payment gateway integrations
Restricted database access
Regular malware & security scans

However, no online system is 100% secure. Use the site at your own risk.

7. Your Rights

Depending on your region, you may have the right to:

Access your personal data
Correct or update information
Request deletion (where applicable)
Opt-out of marketing emails
Request data portability

To request any of these, email us at: {{your email}}

8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their content or privacy practices.
Please review their policies before using them.

9. Children’s Privacy

Our website is not intended for children under 18.
We do not knowingly collect information from minors.

10. Retention of Data

We retain customer data only as long as necessary:

To complete transactions
For tax/GST compliance
For customer support
For warranty/maintenance records

11. Changes to This Policy

We may update this Privacy Policy at any time.
The latest version will always be posted on this page with an updated date.

12. Contact Us

For questions, concerns, or complaints about this Privacy Policy, contact us at:

{{Your Company Name}}
Address: {{Insert Address}}
Phone: {{Insert Phone Number}}
Email: {{Insert Email ID}}
Website: {{yourwebsite.com}}